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Frequently Asked Questions

  • How long does shipping take?
    Shipping times may vary depending on your location and the products you've ordered. We aim to process orders within 3 business days.
  • What payment methods do you accept?
    We accept payments via major credit cards (Visa, Mastercard, American Express) and PayPal for secure and convenient transactions.
  • Can I track my order?
    At this time, we do not provide order tracking services. However, if you encounter any issues with your order, please reach out to us, and we'll be happy to assist.
  • Do you offer international shipping?
    Currently we do not, but this may be changing in the upcoming future so be sure to come back and check later!
  • Can I return or exchange items?
    As of now, we do not offer returns or exchanges. We encourage you to carefully review product descriptions and images before making a purchase. If you have any questions, don't hesitate to ask us.
  • Can I cancel or modify my order?
    If you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request before the order is shipped.
  • What if my order arrives damaged or defective?
    If your order arrives damaged or with any defects, please contact us immediately, and we'll make sure to resolve the issue promptly. Your satisfaction is our priority.
  • How can I contact customer support?
    You can reach our customer support team by emailing us at tropicanaturtle@gmail.com. We aim to respond to all inquiries within 3 business days.
  • Do you have a wholesale program?
    Yes, we offer wholesale options for retailers and businesses. For all wholesale inquiries, please contact us at tropicanaturtle@gmail.com
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