Store Policy

At Taffy Art, we take great pride in providing exceptional customer care and ensuring your shopping experience is nothing short of delightful. We are committed to your satisfaction and want you to feel confident when making a purchase from our store. Below are some key points regarding our customer care policy:

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1. Customer Satisfaction Guarantee: Your happiness is our top priority. If for any reason you are not satisfied with your purchase, please let us know, and we'll do everything we can to make it right.

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2. Contact Information: Have a question or need assistance? You can reach us via email at tropicanaturtle@gmail.com. We aim to respond to all inquiries within 3 business days, excluding holidays.

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3. Order Tracking: While we cannot provide order tracking, if your package goes missing in transit, please let us know. We will work with the shipping carrier to locate your order and ensure it reaches you as soon as possible.

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4. Damaged or Defective Items: In the unlikely event that your order arrives damaged or with any defects, please inform us immediately. We will take necessary steps to resolve the issue and try our best to ensure your satisfaction.

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5. Cancellations and Modifications: Changed your mind or need to modify your order? Please reach out to us promptly, and we'll do our best to accommodate your request before your order is shipped.

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6. Feedback and Reviews: We value your feedback and love hearing from our customers! Feel free to leave a review or share your thoughts on our products. Your input helps us continually improve and grow.

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7. Frequently Asked Questions (FAQs): For quick answers to common inquiries, please check out our FAQs section. You may find the information you're looking for right there.